Paste a review below. Our AI writes a professional, personalised reply instantly. Works for Google, Yelp, TripAdvisor and more.
Stop spending 20 minutes agonising over what to say. Our AI writes professional replies instantly.
1-star reviews get empathetic, apologetic replies. 5-star reviews get warm, enthusiastic ones. Automatically.
Google, Yelp, TripAdvisor, Booking.com, App Store. Each platform's reply style is different — we know that.
Google has confirmed that businesses that respond to reviews rank higher in local search. According to BrightLocal, 97% of consumers read reviews for local businesses — and 53% expect a reply within a week. Unanswered reviews signal to potential customers that you don't care about feedback.
The problem? Writing a thoughtful, professional reply to every review takes time most business owners don't have. A bad reply can make things worse. And ignoring negative reviews is even more damaging than the review itself.
The best replies to negative reviews follow a simple structure: acknowledge the issue, apologise sincerely, offer to make it right, and invite them back. Never get defensive, never attack the reviewer, and never copy-paste a generic template — customers and Google can both tell.
Our free tool handles all of this automatically. Paste the review, select the star rating, and get a reply that's empathetic, professional, and tailored to the specific complaint — in 10 seconds.
A good Google review response: uses the customer's name if possible, mentions your business name naturally (for SEO), addresses the specific issue raised, avoids hollow filler phrases like "we strive to exceed expectations", and ends with a clear invitation to return or contact you directly. ReplySmith generates replies that follow all of these best practices automatically.